The other day a Japanese gentleman actually wrote an
email to us after reading comments from several non-Japanese
people who continue to express their frustrations while in Japan or when
interacting with the Japanese. While
we will keep the expletives out, he essentially said that the foreigners
had no clue how the Japanese mind works.
He wrote, “Don’t you know about honne and tatemae?” That set us thinking. While we all claim to think that we know
Japanese, Japanese culture, and Japanese people, it may very well be true
that the Japanese people think otherwise.
If you read the stories on our
website, you are very
likely to get confused about Japan. This
is not surprising since the rest of the world still seems to know so
little about how the Japanese mind works.
We have found that the closest anyone can get to figuring out the
Japanese way of thinking is by
mastering the language.
Unfortunately, Japanese is one of the toughest languages to learn.
So no wonder there are so many complications when dealing with
Japan at international forums. It is shocking to note that the so-called Japan experts at
large corporations, international agencies and state departments all over
the world do not understand Japanese language and have no way to
understand the context in which the Japanese think. Thus, when it
comes to negotiating, there is always an impasse.
Honne and tatemae
Any discussion about Japan is incomplete without
referring to honne and tatemae.
Honne is what you really think or literally ‘the truth’
while tatemae means what you actually show or literally ‘facade.’ These two words pretty much define Japanese people’s behavior and
it is so poorly understood by non-Japanese people that it is hard for even
long-term Japanese residents to deal with it.
For thousands of non-Japanese who have mastered the
language (and as a result, probably developed a better understanding of
the Japanese psyche), it is impossible even for them to confidently assert
that they can fully comprehend honne and tatemae in action.
Honne
and tatemae are such an integral
part of the Japanese social behavior that Japanese people do not even have
to think about it. Since the
ultimate goal in Japan is to maintain wa or harmony at all points
of time, opinions are never openly expressed, emotions are not shown, and
public confrontations are rare. Japanese
people will rarely say things like, “hanging in there”, “can’t
wait to get out of here”, “can’t wait for the weekend”, “don’t
work too hard”, “it is painful’, or similar other expressions that
are so common in the west to honestly say what you feel.
Interestingly enough, this attitude allows Japanese to sometimes
enjoy things that the non-Japanese might actually hate. e.g. tough jobs.
The conflict between honne and tatemae
is handled very differently by the Japanese.
They are able to resolve the differences internally and not show
off to the others what their true feelings are.
Thus, after working for 14 hours a day, when you are totally
exhausted and all you want to do is to go home and collapse on the bed, a
Japanese may still join his or her colleagues to go drinking in an izakaya
and pretend to have a good time. Since
honne and tatemae are no secrets, all Japanese people know
that people around them are actually putting up a show, but it seems that
everyone just goes along playing the game anyway since it ensures that as
long as harmony is maintained it is acceptable to engage in a certain type
of behavior.
Ally
experienced the simplest form of honne and tatemae when he
had a brief conversation with Miho who was a guest at his home.
He asked Miho, "Are you ok?" She said, "Yes,
I'm fine." (tatemae). He
asked again, "Do you have a headache?" She replied,
"Yes, I do." (honne).
Brian
McGregor is familiar with the concept and his understanding comes from
watching how the Japanese play baseball.
“In my understanding, the pitcher stays in the game almost all
the way through, while in American baseball there could be three or four
pitchers in one game. As a result, Japanese pitchers do not have as long a
career as American pitchers do. This perhaps gives a good window into the
Japanese use of honne and tatemae.
The group is more important than the individual; as such, the
individual is expected to make sacrifices for the group. Knowing that the
same expectation is on everyone else as well, one finds it a point of
honor, both to self and other, to put on the mask of enjoyment. What is,
is, and cannot be changed, accept this and move on with as much grace as
possible”, he explains.
Honne
and tatemae partly explain why Japan does not appear to be such a
competitive society and teamwork seems to be an underlying theme in almost
everything that they do. When
the situation is tough and challenging, instead of complaining or feeling
overwhelmed, the Japanese can at least think that they do not have to
suffer the pain alone and someone else is there to share it. The society is there to help each and everyone.
McGregor continues, “It serves to bring one's focus unto
something other than the hardship at hand. You can focus on the pain or
focus on the task at hand. One will make the time seem to crawl, the other
will move the pain to the back of your mind. Since everyone accepts that
this is happening, it is not a "true" deception.”
Unfortunately
the price of such actions is high. If a person cannot show his or her true
feelings in public, then the inner world becomes the only place for the
self. Thus, the need to
release tension and the need to maintain the mask. Unless a way is found
to release this tension in sufficient amounts at regular intervals, one
will inevitably break under the pressure. Such releases can be found in
art, exercise, parties, food and drink,
martial arts, diversions such as
theme parks and movies, and play.
The relatively reserved and polite Japanese can be totally wild at
time. Look at the list below
for commonly seen behavior which is more or less ignored and condoned by
the society:
- Getting
drunk with your business colleagues and saying things that would never
be said at work (e.g.
criticism of colleagues, company practices, etc.). No one gets fired for such inappropriate behavior.
In fact the individuals who are the targets would simply laugh
and the next morning everyone behaves as if nothing happened.
- The
‘otakus’ – individuals who pick one thing and do it in
excess. They are
sometimes even admired and rarely treated as outcasts.
- Japanese
entertainment choices – pachinko (too much noise and
total addiction
but generally accepted as a way to release tension after a day of hard
work),
adult entertainment clubs (while many offer only female or male
company for conversation, others offer unimaginable forms of
entertainment – all forgiven in the name of entertainment), violent
and/or pornographic magazines/books/movies (a contradiction in a
society that is largely peaceful otherwise)
Are honne and tatemae confined to
Japan alone?
Probably not! Almost
the whole world has elements of these.
In most parts of the world, people do not have the complete freedom
to express what is on their minds. Even
in very direct and straightforward culture in the United States, it is
very important to be politically correct and sensitive to all kinds of
things, which as a result, kills free expression.
The key difference between Japan and the rest of the
word, however, lies in the manner in which the conflicts are actually
resolved. In the western
society, it is perfectly acceptable to openly express differences and
critique ideas even if it leads to embarrassment and disagreements.
The goal is to arrive at a workable solution after openly
discussing the issues even if it means there is poor group dynamics.
In the process there are a lot of hurt feelings and individual
clashes that result in problems generally associated with teamwork.
In Japan, the internal resolving of the conflict
results in an overall congenial atmosphere and excellent group dynamics.
No wonder, Japan appears to be such a conflict-less society.
However, this harmony comes at a heavy price.
Individual feelings are trampled upon and many Japanese feel
suffocated in Japan. While nemawashi
allows some degree of external conflict resolution, honne and tatemae
are frustrating to even most Japanese.
Which system is better?
There is no simple answer to this. The Japanese system seems to work in Japan to a large extent
but definitely poses a whole range of problems for non-Japanese.
In many other countries, elements of ‘true feelings’ and ‘façade’
are handled in very different ways appropriate for the local
socio-cultural context. However,
when it comes to dealing with Japanese people, it would be helpful to
develop a better understanding of these to develop stronger relationships
with them.
Recommended links: Has
Japan lost its soul? Japanese
in Canada Japanese
work ethics
Japanese
business practices
Designer
gifts for Japanese business contacts
Japanese
influence on New Zealand American
view of Japanese businessmen
Information
about Japan Japan
as a homogeneous society Generation
gap in Japan
Faking
it Life
of a salaryman
Discrimination
in Japan Making
friends in Japan
Dissolving
stereotypes of Japan
|